Users and Passwords

All BusinessManager user accounts are established according to the specifications outlined here. From the BusinessManager client sign-in page, https://gold.businessmanager.com, the system recognizes the combination of the user name and password.

Users are added by Jack Henry Lending Support or the user administrator at your financial institution.

Best practice: Multiple users are permitted and recommended when needed. Set up a user for each person who is authorized to use BusinessManager. Do not share a common user name and password.

BusinessManager offers two types of business users based on security level:

User Type Access

Full Access

Perform all functions with no limitations.

Inquiry
  • Read-only access to most pages in BusinessManager.
  • View and print all reports.
  • Cannot upload files, add customers or transactions, resolve invoices, assign customers, or apply credit.

User names (typically your first + last name or first initial + last name) cannot contain special characters, such as ! @ # $ % ^ & *.

When you are added as a user, your administrator gives you an initial password. The system prompts you to change your password immediately when you first sign in.

  • Passwords must be eight - fifteen (8-15) characters, with at least one upper case and one lower case letter and at least one number.
  • Special characters ! @ # $ - % ^ & * are allowed, but not required.
  • Passwords cannot contain your user name.
  • Passwords cannot match one of your last eight passwords.

To enhance BusinessManager’s security, we now require a second form of authentication during login. This involves a receiving a 6-digit code via email. At sign-in, by selecting Trust this device, you won’t be asked for an authentication code during future sign-in attempts. It’s a convenient option, especially if you’re using a secure and personal device. Just remember to use it only on trusted devices to maintain security.

The system times out after approximately 30 minutes of inactivity, and you must re-enter your password.

Click the Manage Account link in the top menu bar. You can change your password, change your email address, and manage your security questions for signing in.

You will receive an email notification immediately after making a change to your user account. If you make multiple changes (e.g., password and email address), you will receive a notification for each type of change. If you change your email address, you will receive a notification at both the old and the new address.