Transaction Details
ACCESS
Any transaction list > click a transaction's Number
The Transaction Details page varies based on the type of the selected transaction. For any transaction:
- Click the Customer Name to view the Customer Summary.
- Click Add to attach a document, spreadsheet, or image file.
File Attachments for Transactions
Credit and debit memo and finance charge detail
Click the Customer Name to view customer detail. Application Detail shows the associated transaction(s), for which you can click the Number to view its detail.
- Credit memo detail – If the credit memo has a balance, click Apply Transaction to apply credit.
- Debit memo detail
- Finance charge detail – Click the Calculation button to view how the selected finance charge is calculated. Finance charges are included in the Total A/R Past Due Balance. However, they are NOT included in the Funded Past Due Balance because finance charges are not funded transactions.
Discount detail
Discounts are automatically assigned the related invoice's document number with a suffix of "-d" (e.g., 12345-d). Click the Customer Name to view customer detail. Application Detail shows the discounted invoice, for which you can click the Number to view its detail.
Invoice detail
Click the Customer Name to view customer detail. Application Detail shows any associated transaction(s), for which you can click the Number to view its detail. If the invoice has a balance, click Apply Transaction to apply credit.
Payment detail
Click the Customer Name to view customer detail. Application Detail shows the associated transaction(s), for which you can click the Number to view its detail. If the payment has a balance, click Apply Transaction to apply credit.
Suspense payment detail
Payments are placed in Suspense when a customer cannot be identified in processing. A payment must have a customer assigned before it can be applied.
Assigning a Customer for Credits in SUSPENSE
Common questions
- Can't determine the correct customer? Credit application should not be postponed. Contact the customer to confirm if needed.
- Need to update a customer's address and phone number? Contact your financial institution for customer updates.
